In order to minimize the possibility of a misunderstanding, you are required to discuss your problems or complaints with the Program Director within five (5) days of the occurrence of the problem creating the grievance. The Program Director will investigate and obtain all pertinent factual information and provide a solution or explanation within five (5) working days accompanied with a decision and rationale. In most cases, grievances can be settled at this level with mutual satisfaction to all concerned.
If the student is not satisfied with the solution in step one, you may submit a grievance in writing to the Medical Advisor of the radiology program within three (3) working days of receiving a decision from step one. The Medical Advisor will request a meeting with the student and Program Director within five (5) working days after the grievance is received. These individuals will review all the facts involved pertaining to the grievance and the Medical Advisor will respond in writing with a decision within five (5) working days of the meeting.
If the response in step two is unsatisfactory, the student may submit the grievance in writing to the Chief Operating Officer of West Boca Medical Center within, three (3) working days of receiving decision of step two. The Chief Operating Officer will then review the grievance in detail and will write a response within ten (10) working days. This decision will be final.
The grievance process should not exceed thirty-six days. Students remaining in the program are responsible for making up all class work, and clinical time to meet graduation requirements. In the case the student has exhausted the school’s grievance procedure and still feels aggrieved, the student has the option to contact the JRCERT with any concerns of the due process including allegations of program non-compliance with JRCERT standards at the following address: JRCERT: 20 North Wacker Drive, Suite 2850, Chicago, Il. 60606-3182 or by phone at: 312-704- 5300 or Web Site: www.JRCERT.org.