ER Services Navigator

Our ER Services Navigator is available to assist you with any questions you may have related to your ER visit. Laine Sherman, BSN, RN, has been a nurse at Delray Medical Center since 1994. She has served as a Clinical Nurse Educator and as a Nursing Supervisor. In 2016, Laine was named a Top Nurse by the International Nurse Association, and in 2012 she was named Palm Healthcare Educator of the Year. Laine has visited many of our communities and spoken on a variety of healthcare topics. She received her Associate’s Degree at the College of Staten Island and her BSN from Florida Atlantic University.

 

Questions? Need assistance?
Contact Laine Sherman, ER Services Navigator
ERServicesNavigator@tenethealth.com
Monday-Friday, 8am-5pm
561-495-3453

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About West Boca Medical Center

West Boca Medical Center, part of the Palm Beach Health Network, is a community hospital that is dedicated to high-quality, comprehensive and integrated healthcare. We have been caring for you and your loved one’s in this great community for 35 years, and we consider this community our home too. Our family of nurses, doctors, and staff at West Boca Medical Center are dedicated to providing expert, compassionate care for families. Caring, nurturing and helping heal friends, loved ones and neighbors is our passion, and we’re honored to have the opportunity to serve you.

We have award-winning care for expectant mothers and their babies at the Boca Center for Women’s Care, and surgical patients can utilize our cutting-edge robotic surgery program that performs minimally invasive surgery for certain procedures. From rehabilitation to emergency services to diagnostic imaging, the variety of services we offer allows them to be your hospital of choice.

Learn what makes us a Community Built on Care

News & Announcements

West Boca Medical Center Recognizes Patient Experience Week

Apr 27, 2015

Annual event celebrates health staff’s daily impact on patient experience 

Boca Raton, Fla. (April 27, 2015) – In recognition of the hospital’s ongoing efforts to improve the healthcare experience for patients, their families and caregivers, West Boca Medical Center celebrated Patient Experience (PX) Week April 27-May 1.

PX Week is brought to the healthcare community by The Beryl Institute, the global community of practice and premier thought leader on improving patient experience in healthcare. PX Week provides a time for organizations to celebrate accomplishments, reenergize efforts and honor the people who impact patient experience every day.

“From our nurses and physicians, to our support staff and administrative team, we all take pride in coming together to recognize Patient Experience Week,” said Mitch Feldman, CEO of West Boca Medical Center. “Although the observance is only a week long, providing our patients with a positive experience is central to how we operate on a daily basis.”

West Boca Medical Center celebrated its staff by:

  • Offering a series of workshops designed to identify workplace stressors and their effect on the employee. Staff was also provided with tools to mitigate the effects of a busy environment and maintain caring relationships with patients.
  • Establishing a peer nominated award process for employees to recognize their fellow employees whose daily work illustrates the mission, vision and core values of the hospital.
  • Hosting a special educational opportunity by Barbara Lewis, founder of Joan’s Family Bill of Rights
  • Launching a Patient and Family Advisory Council to work with hospital leadership and staff to maintain a patient and family centered culture and identify opportunities to improve the overall hospital experience.

According to Ruth Schwarzkopf, Chief Nursing Officer at West Boca Medical Center, “Establishing a Patient and Family Advisory Council is a natural progression in the steps we have taken over the last few years to engage patients and their family members as active participants in their care.”

Anyone interested in learning more about becoming a member of the inaugural West Boca Medical Center Patient and Family Advisory Council should contact Cecilia Carroll, Director of Patient and Family Experience at West Boca Medical Center at 561-488-8388 or Cecilia.Carroll@tenethealth.com.